Terms of Service
Terms of Service
Welcome to City Off Domes. By accessing or shopping on our website, you agree to these terms.
Use of the site
- You must be 18+ or have permission from a parent/guardian to make a purchase.
- You agree not to misuse the site, attempt unauthorized access, or infringe on our intellectual property.
Products & pricing
- All product images, descriptions, and prices are subject to change without notice.
- Slight variation in color/design between product photos and the actual item may occur due to screen or lighting differences.
- We reserve the right to cancel or refuse any order at our discretion (e.g., pricing errors, stock unavailability, suspected fraud).
Orders & payment
- Orders are confirmed after placement. COD orders proceed to processing without a confirmation-call or OTP dispatch gate.
- We accept major credit/debit cards, UPI, net banking, wallets, and COD (where available).
Intellectual property All content on this site — logos, graphics, prints, copy, imagery — is the property of City Off Domes and protected by applicable IP laws. No part may be reproduced without written permission.
Limitation of liability City Off Domes is not liable for any indirect, incidental, or consequential damages arising from the use of our products or site.
Governing law These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in our registered city.
Contact Questions? cityofdomesofficial@gmail.com
Orders shipping returns and refunds
Orders are processed and dispatched within 7 calendar days of order placement. Estimated delivery is 4–7 business days from dispatch. We ship within India only. COD is available without a confirmation-call or OTP dispatch gate.
Once placed and paid, an order cannot be cancelled. Address corrections are permitted before dispatch. Eligible unused and unworn items with original tags and packaging are eligible for return or exchange requests raised within 7 days of delivery. Damaged, wrong or missing-item claims require a clear continuous unboxing video starting before the sealed package is opened and showing the package and product, submitted with order details within 48 hours of delivery. Photos alone are insufficient. Refuse a visibly tampered parcel and report it immediately.
Approved refunds are issued as a City of Domes gift card, redeemable only on the City of Domes online store. A ₹199 deduction applies to approved refunds on all orders, including damaged, defective, wrong-item and wrong-colour claims. This applies to prepaid and paid Cash on Delivery purchases. Refunds to the original payment method may be offered in select cases, subject to review and approval. The ₹199 deduction also applies to an approved source refund, except for the unavailable-stock exception below. Prepaid return-to-origin refunds are gift-card only.
If an item becomes unavailable after you place a paid order, we will notify you and let you choose either a City of Domes gift card worth the actual amount paid for the unavailable item after discounts plus 20% (120% of that amount), or a refund of 100% of that amount to your original payment method. No ₹199 deduction applies to either option. The gift card is redeemable only on our online store. This applies to the unavailable items, not to other items that can be fulfilled. Your chosen refund is processed within 5–10 business days after your choice is confirmed. No return or warehouse quality inspection is required for an item that was never dispatched. If payment has not been collected, there is no payment to refund.
Once return to origin is initiated, we contact you about reshipping. If you decline or remain unreachable, we close the order and do not reship. Cash on Delivery orders cancelled at this stage are simply closed and nothing is owed. For prepaid orders that are not re-shipped, once the parcel is received back and clears quality check, the refund is issued only as a City of Domes gift card, valid only on our online store, with ₹199 deducted from the refundable amount.
Refunds for returned products require warehouse receipt and QC clearance. Delivery disputes are investigated using courier proof of delivery; non-liability for loss or theft after delivery applies only when valid proof of delivery is established.
Operational policy updated 8 October 2026.
